All you have to do to get started is click the 'Sign Up' button in the upper left corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link, we send you. Once all this is done, your account will be fully active.

The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an email that will direct you to a new link. Then you can enter a new password for you account. Alternatively, you can contact our helpful customer support either by the Live Chat option on the site or by emailing us , We will be more than happy to assist you further.

Of course, they are. Some games from us even have a Provability Fair function so you can easily verify this yourself. Just click the 'Provability' button on the right edge of the screen whilst playing one of those games to access the provability widget. Games from other providers have fairness guaranteed by gaming commission which we hold a license from.

No. Unfortunately it's not possible to change your email address.

Simply go to your My Account page, click the 'Add Currency' button and select the currency you want to add from the dropdown menu.

You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.

Before a withdrawal is allowed to be made your deposit has to be wagered at least one time, this means that the amount you have deposited needs to be played for once.

There are no withdrawal limits now.

There are no fees on withdrawals and for some deposit methods there is a Fixed % Deposit fee, you can see a complete list of this on our Payments page.

The minimum amount we allow you to deposit is X INR. For deposits in other currencies and minimum withdrawal limits, kindly refer to our Payments page.

We always aim to process withdrawal requests instantly . Our average cashout time is of 3-4 Working days and for more information on processing times, please visit our Payments page.

Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal. In order to get back into the game a simple refresh of the site usually works, and if this does not let you back into the game, you just need to clear your cookies and cache in your browser and it shall work once again. Is the game still not opening up, you can contact us via the Live Chat .

A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our support team. In order to take a screenshot in Windows, just follow the steps outlined below: Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view. Step 2: Press the 'Print Screen' button on your keyboard. This button is usually located on the right hand side of the keyboard. Step 3: Open a 'Paint' or 'Word' program on your computer and then press Ctrl + V to paste the image in. You can also click the 'Paste' option from the ‘Edit’ menu to do this. You will then see your print screen image appear in the document. Step 4: Save this file to your computer using a name that will help you easily identify it. We also recommend that you save it to your desktop to allow faster access to the file. Step 5: Attach this file into an email addressed in the contact us, including all the additional information about the error. In order to take a screenshot on a Mac, just follow the steps outlined below: Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view. Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date. Step 3: Attach this file into an email addressed in the contact us, including all the additional information about the error.

Always. As soon as you log in, any communication you make between your web browser and the Winmtach website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.

Yes, although for security and statistical reasons, we cannot delete your account. If you wish to close your account permanently then please contact us, along with a brief explanation as to why you want to leave us. By doing this, your account will be closed forever and you will be unable to re-open it again. Please note, that you will not be able to open a new account either.

That you can do from your limit page. You only need to click on the “Edit” button for the limit you wish to raise/remove and either enter a higher amount or click on “Disable”. When this has been done a confirmation email will be sent to the registered email address were you just need to confirm the raise/removal. In 7 days from this moment the limit will be raised/removed. As the limits are there for responsible gaming reasons and to protect you from your playing over your budget for a certain period of time. It takes 7 days to remove/raise a limit so you can not on an impulse go over and beyond the limit that you have chosen for yourself.

Upon registering you will receive the welcome bonus, this is X free spins that can activated here under your bonus page. The welcome package is the four deposit bonuses that you also get on the first four deposits that you make and you can read more about these ones on our promotions page.

You only have to make a deposit of any amount above x INR and the Welcome Package is added automatically on the first four deposits that you make. Also you will receive N free spins.

A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into real cash that can be withdrawn.

Not all games are made equal when it comes to wagering a bonus unfortunately. Live games, video poker games and table games contribute X% of what you play for.

Go to 'Bonuses' page. There you can see your active bonus and how much you have left to wager it. If you need more assistance then please feel free to contact us.

When you deposit without a bonus attached to the deposit you still need to wager the deposit amount once before a withdrawal is allowed to be made.

The Wagering Requirements for Free and Registration bonuses X times the Bonus sum awarded to you, unless stated otherwise in the supplemental Terms and Conditions.

Yes, they are. Games are provably fair and we offer you an easy and straightforward way to verify them. Games from other providers have fairness guaranteed.

Yes, you can. You don’t have to spend any real money to try out the games. Here at winmatch we allow you to play for free in order to familiarize yourself with our vast library of games and discover which one is your favorite

In order to play in the Winmatch casino you will need to have browser installed on your computer.  If neither of these resolves the issue, then it could mean you have lost contact with your server. Try logging out and logging back in before you click the link again. Occasionally you may need to shut down your whole browser and reopen it again for the game to load. If you’ve tried all these and the problem continues to persist, then contact our support team.

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team. Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem. It is always a good idea to stop playing until the issue has been resolved.

Our top priority is to make sure that we keep all our players safe and we take this very seriously. We are regulated by the XXX Gaming Authority and they request that we collect these documents on certain cases on behalf of our players to create a safe and regulated environment where you can fully enjoy the website.

When you request a withdrawal, if we at this stage require documents from you we will send you an email within an hour asking for the required documents with instructions on how to proceed. The asked for documents then has to be uploaded under your document section and will be verified within 12 hours time, mostly this is done within one hour though.

Yes. We must be in accordance to the rules stated by our licensing institution in LLL. In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.

There are a few steps you can take to make sure that your account is as safe as it can be. 1. Make sure you are using a different password other than your email account connected to your account or any other site you are using. 2. Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.

Indeed, we offer a variety of different options from our limit page that you can set up to control your gambling. We offer the following limits here. • Deposit limit, sets a limit on how much deposits you can make for the chosen currency each day/week/month. • Loss limit, stops play after x amount of losses has been made in the set currency per day/week/month. • Wagering limit, tracks how much has been played for in set currency and stops play when x amount is reached per day/week/month. Please note that you can easily wager for example 1000 INR without your actual balance changing all too much. • Session limit, sets a limit on how long you can play in one go before you are logged out from the site, you will be able to log back in once again to play a new session

A cooling off period is for when you wish to just take a small break from playing, from a day up to 6 months. While on a cool off you can still log in to your account however you will be blocked from depositing and any promotion we have will not be sent to you, a cool off will also be activated automatically when the period is up, and can also be enabled sooner with a 7 days re opening time. A self exclusion is a longer period of time, 6 months to permanently, and when it is closed you can no longer log into to your account at all and it can not be reopened before the time limit has expired. You would need to contact us after the set limit has expired for us to reopen the account once more